Facts about the course

Study points:
Responsible department:
Faculty of Logistics
Course Leader:
Berit Irene Helgheim
Lecture Semester:
Teaching language:
½ year

LOG904-140 Service Industry Logistics (Autumn 2018)

About the course

Although the services area was neglected for many years in terms of research and services were seen as a poor and additional feature of products, in the last years the service area has gained relevance. It is well documented that supply chain management practices provides competitive advantage. In the services industry similar phenomena exists. The adoption of lean and/or agile strategies in the service supply chains can lead to least expensive, faster and more flexible provision of services. The nature of the transition between these strategies in the service supply chains and the actions required to become leaner or more agile in specific processes and areas of the supply chain are key challenges service operations managers face.During this seminar students will become familiar with key concepts that will be fundamental to improve supply chain performance in the service context with special focus on the public sector.

Topics covered: Evolution of Service Operations Management; 2) What is Service Operations Management; 3) Process classification in the service systems; 4) Supply Chains in the services area; 5) Supply Chain Strategies from the service perspective; 6) Decoupling points in service supply chains; 7) The case of the justice system

Lecturer:  Ana Lúcia Martins, ISCTE ¿ Instituto Universitário de Lisboa (almartins@iscte.pt )

The course is connected to the following study programs

Recommended requirements

Supply chain management course is abvisable but not mandatory

The student's learning outcomes after completing the course

By the end of this module students should be able to structure a service supply chain, identify the main strategies in that supply chai, and developd specific proposals on how to improve efficiency and effectiveness of the service supply chain

Forms of teaching and learning

1) lectures and discussion of cases in class; 2) development of case with application of contents from the course; 3) self-study



  • Form of assessment: Home assessment
  • Proportion: 40%
  • Duration: -
  • Grouping: Group
  • Grading scale: Pass/fail
  • Support material: All printed and written supporting material
  • Form of assessment: Written school assessment
  • Proportion: 60%
  • Duration: 3 Hours
  • Grouping: Individual
  • Grading scale: Letter (A - F)
  • Support material: Only general dictionary in mother tongue/Norwegian/English in paper version


  • Aronsson, H., Abrahamsson, M. and Spens, K. (2011). Developing lean and agile health care supply chains, Supply Chain Management: An International Journal, Vol. 16, No. 3, pp. 176-183.
  • Christopher, M. (2000). Supply chain migration from lean and functional to agile and customised. Supply Chain Management, Vol. 5, No. 4, pp. 206-213.
  • Guven-Uslu, P., Chan, H.K., Ijaz, S., Bak, O., whitlow, B., Kumar, V. (2015). In-depth study of ¿decupling point¿ as a reference model: an application for health service supply chain. Production Planning and Control: The Management of Operations, Vol. 25, No. 13-14, pp. 1107-1117.
  • Lee, H. (2002). Aligning supply chain strategies with product uncertainties. California Management Review, Vol. 44, No. 3, pp. 105-119.
  • Naylor, B. J., Naim, M. M. and Berry, D. (1999). Leagility: Integrating the lean and agile manufacturing paradigms in the total supply chain, International Journal of Production Economics, Vol. 62, No. 1-2, pp. 107-118.
  • Rahimnia, F, Moghadasian, M. (2010). Supply chain leagility in professional services: how to apply decoupling point concept in health delivery system. Supply Chain Management: An International Journal, Vol. 15, No. 1, pp. 80-91.