LOG904-157 Quality Management (Autumn 2021)

<p>This course examines how managers initiate and lead quality improvement and process change.&nbsp; The breadth of change includes creating a total quality environment as well as a quality system and includes lean operations management programs. &nbsp;This requires students to: 1) analyze work processes to create improvement using basic tools, such as Run charts, Process Flow Charts, Pareto Diagram, Control Charts etc.&nbsp; 2) Use basic lean tools to improve value chain performance. For example, calculate takt time,&nbsp; use heijunka/ workload control and visual mgt. 3) Demonstrate ability to lead towards a goal for example writing hoshins.</p><p><strong>Topics covered</strong>: 1) customer satisfaction /focus; 2) Firm capability; 3)&nbsp; Process discovery, control; and Improvement; 4) Standardized problem solving; 5) Aligning &amp; leading organizational members; 6) Elements of quality management (standard work, control, accountability, engaging)&nbsp;</p>

<p>1. Demonstrate ability to analyze work processes to create improvement. 2. Understand how to use basic lean tools to improve value chain performance.&nbsp; 3.&nbsp; Understand how to give effective goals and measure performance.&nbsp; 4.&nbsp; Demonstrate ability to work in teams.</p>

<p>Students will read 2 texts:&nbsp; Four Practical Revolutions in Management by Shoji Shiba and David Walden. 2001. Productivity Press, Portland, OR: Creating a lean Culture, 3rd Edition, 2015. David Mann, CRC Press: Taylor &amp; Francis Group, Boca Raton FL.</p>

Form of assessment: Introductory video from students

• Proportion: 5%
• Duration: -
• Grouping:
• Grading scale: Letter (A - F)
• Comment: Introductory video from students (3 to 5 minutes) about their background and career goals, due Monday at midnight.

 

Form of assessment: Personal essay

• Proportion: 10%
• Duration: 3 Hours
• Grouping: Individual
• Grading scale: Letter (A - F)
• Comment: personal essay about the methods and their usefulness. (due Friday morning at 9 AM Molde)

 

 Form of assessment: Group presentation

• Proportion: 25%
• Duration: -
• Grouping: Group
• Grading scale: Letter (A - F)
• Comment:group presentation about their problem solving efforts, successes and failures and lessons learned (presented on Thursday afternoon (14:00 Molde)
  

Form of assessment: Home assessment without presentation

• Proportion: 60%
• Duration: -
• Grouping: Individual
• Grading scale: Letter (A - F)
• Support material: All printed and written supporting material
• Comment: Due at midnight in Molde on Friday