Facts about the course

ECTS Credits:
Responsible department:
Faculty of Logistics
Course Leader:
Arild Hoff
Lecture Semester:
Teaching language:
1 week

LOG904-157 Quality Management (Autumn 2021)

About the course

This course examines how managers initiate and lead quality improvement and process change.  The breadth of change includes creating a total quality environment as well as a quality system and includes lean operations management programs.  This requires students to: 1) analyze work processes to create improvement using basic tools, such as Run charts, Process Flow Charts, Pareto Diagram, Control Charts etc.  2) Use basic lean tools to improve value chain performance. For example, calculate takt time,  use heijunka/ workload control and visual mgt. 3) Demonstrate ability to lead towards a goal for example writing hoshins.

Topics covered: 1) customer satisfaction /focus; 2) Firm capability; 3)  Process discovery, control; and Improvement; 4) Standardized problem solving; 5) Aligning & leading organizational members; 6) Elements of quality management (standard work, control, accountability, engaging) 

The course is connected to the following study programs

The student's learning outcomes after completing the course

1. Demonstrate ability to analyze work processes to create improvement. 2. Understand how to use basic lean tools to improve value chain performance.  3.  Understand how to give effective goals and measure performance.  4.  Demonstrate ability to work in teams.

Forms of teaching and learning

Students will read 2 texts:  Four Practical Revolutions in Management by Shoji Shiba and David Walden. 2001. Productivity Press, Portland, OR: Creating a lean Culture, 3rd Edition, 2015. David Mann, CRC Press: Taylor & Francis Group, Boca Raton FL.


Form of assessment: Introductory video from students

  • Proportion: 5%

  • Duration: -

  • Grouping:

  • Grading scale: Letter (A - F)

  • Comment: Introductory video from students (3 to 5 minutes) about their background and career goals, due Monday at midnight.


Form of assessment: Personal essay

  • Proportion: 10%

  • Duration: 3 Hours

  • Grouping: Individual

  • Grading scale: Letter (A - F)

  • Comment: personal essay about the methods and their usefulness. (due Friday morning at 9 AM Molde)


 Form of assessment: Group presentation

  • Proportion: 25%

  • Duration: -

  • Grouping: Group

  • Grading scale: Letter (A - F)

  • Comment:group presentation about their problem solving efforts, successes and failures and lessons learned (presented on Thursday afternoon (14:00 Molde)

Form of assessment: Home assessment without presentation

  • Proportion: 60%

  • Duration: -

  • Grouping: Individual

  • Grading scale: Letter (A - F)

  • Support material: All printed and written supporting material

  • Comment: Due at midnight in Molde on Friday



Last updated from FS (Common Student System) Oct. 18, 2021 7:20:16 PM