Facts about the course

Study points:
2.5
Responsible department:
Faculty of Logistics
Course Leader:
Berit Irene Helgheim
Lecture Semester:
Autumn
Teaching language:
English
Duration:
½ year

LOG904-157 Quality Management (Autumn 2018)

About the course

This course examines how managers initiate and lead quality improvement and process change.  The breadth of change includes creating a total quality environment as well as a quality system and includes lean operations management programs.  This requires students to: 1) analyze work processes to create improvement using basic tools, such as Run charts, Process Flow Charts, Pareto Diagram, Control Charts etc.  2) Use basic lean tools to improve value chain performance. For example, calculate takt time,  use heijunka/ workload control and visual mgt. 3) Demonstrate ability to lead towards a goal for example writing hoshins.

Topics covered: 1) customer satisfaction /focus; 2) Firm capability; 3)  Process discovery, control; and Improvement; 4) Standardized problem solving; 5) Aligning & leading organizational members; 6) Elements of quality management (standard work, control, accountability, engaging) 

The course is connected to the following study programs

The student's learning outcomes after completing the course

1. Demonstrate ability to analyze work processes to create improvement. 2. Understand how to use basic lean tools to improve value chain performance.  3.  Understand how to give effective goals and measure performance.  4.  Demonstrate ability to work in teams.

Forms of teaching and learning

Students will read 2 texts:  Four Practical Revolutions in Management by Shoji Shiba and David Walden. 2001. Productivity Press, Portland, OR: Creating a lean Culture, 3rd Edition, 2015. David Mann, CRC Press: Taylor & Francis Group, Boca Raton FL.

Examination

  • Form of assessment: Home assessment
  • Proportion: 10%%
  • Duration: -
  • Grouping: Group
  • Grading scale: Letter (A - F)
  • Support material: All printed and written supporting material
  • Form of assessment: Home assessment
  • Proportion: 10%%
  • Duration: -
  • Grouping: Group
  • Grading scale: Letter (A - F)
  • Support material: All printed and written supporting material
  • Form of assessment: Home assessment
  • Proportion: 10%%
  • Duration: -
  • Grouping: Individual
  • Grading scale: Letter (A - F)
  • Support material: All printed and written supporting material
  • Form of assessment: Written school assessment
  • Proportion: 70%%
  • Duration: 3 Hours
  • Grouping: Individual
  • Grading scale: Letter (A - F)
  • Support material: Only general dictionary in mother tongue/Norwegian/English in paper version
Last updated from FS (Common Student System) Aug. 18, 2019 3:30:13 PM